Data Deletion Policy

SMARTCABPRO LLC · Version 1.2 · Effective November 2, 2026

1. Requesting Deletion

Eligible users may request deletion of personal information by:

• emailing admin@smartcabpro.com from the contact information associated with the account, stating the account (phone number or email) to be deleted; or
• for riders, using Delete my account inside the passenger app.

The steps depend on who you are:

• Riders. In the passenger app, open the menu, tap Account, tap Delete my account, and confirm. You may also email admin@smartcabpro.com and include the phone number linked to your account.
• Drivers and office staff. Your record is controlled by the Transportation Provider you work with. Ask that company to delete it. You may also email admin@smartcabpro.com, and we will forward your request to that company.
• Callers who never used an app. If you only booked by phone, ask the taxi company you called, or email admin@smartcabpro.com with the phone number you called from.
• Transportation Providers. A company may request an export of its data and then deletion of its account under the Platform Service Agreement.
• Business contacts. If we have emailed or called you about SmartCabPro, use the unsubscribe link in any email, ask us not to call you, or email admin@smartcabpro.com to ask us to delete your details. We keep your email address or phone number on a permanent do-not-contact list so that we never contact you again.

2. Verification

Before processing a deletion request, SmartCabPro may verify the identity of the requester to protect against unauthorized deletion.

3. Information That May Be Deleted

Depending on applicable law and account type, eligible information may include:

• profile information;
• contact information;
• saved preferences;
• account settings;
• certain usage history;
• other eligible personal information.

When a rider uses Delete my account:

• your name and photo are removed from your profile at the taxi company the app is connected to, and that app's push notification registrations for that company are removed. Your profile at any other taxi company is not affected, and your phone number can still be used to sign in there;
• if you want your name and photo removed at every taxi company you have used, email admin@smartcabpro.com and include the phone number linked to your account; we may text a code to that number to confirm it is yours.

Addresses that a taxi company keeps in its own address book, together with the name of the last passenger picked up there, are not removed by the in-app button. To remove them, ask the company or email admin@smartcabpro.com.

4. Information We May Retain

SmartCabPro may retain information where reasonably necessary to:

• comply with legal obligations;
• prevent fraud;
• maintain security;
• resolve disputes;
• enforce agreements;
• satisfy tax or accounting requirements;
• preserve audit logs;
• maintain backup systems for their normal retention period.

In particular, the following may be kept after a deletion request:

• Trip records. Trips, ride addresses, payment-method choices and ratings are business records of the taxi company and are not removed by a deletion request. Finished trips move to an archive after 90 days, where they are still kept; a ride on a house account stays in the active list until it is invoiced.
• Removed drivers and deleted cars. When a company removes a driver or deletes a car, that driver's or car's trips, shifts, money entries and messages stay in the company's records under the driver's name or the car's number. A former driver may ask us to replace their name on those records with a neutral marker; the records themselves stay with the company.
• Driver GPS switch-off records, staff sign-in places and account-code records are security records kept with the company's account. An unaccepted staff invitation is erased on request.
• Security and audit records. Acceptance receipts for our legal terms, device sign-in history, the fleet log and dispatch desk seat logs are kept permanently as security and audit records.
• Office time and pay records. Office working-time and pay records are kept with the taxi company's account. They are not removed by an individual request, because the company may need them to meet wage-and-hour record-keeping laws.
• Copies held by service providers. Some records are held by our service providers under their own retention rules: AI phone call recordings and transcripts at Vapi; call and text message records at Twilio; voicemails left on SmartCabPro's own business line, with their transcripts, at Twilio and in our records; and billing records at Stripe. Where possible, we ask them to delete these on request.

5. Processing Time

SmartCabPro answers deletion requests within 45 days. Where the law allows and the request is complex, we may take up to 45 more days, and we will tell you if we do.

6. Effect of Deletion

Deleting an account may result in:

• permanent loss of access;
• deletion of eligible personal information;
• inability to recover certain account data.

Some information may remain where retention is required or permitted by law.

7. Data Stored on Your Device

Driver app. While a phone is linked to a car, the driver app keeps the car link and your sign-in code on the phone and shows the company's name, logo and colors. Trips, messages and papers are shown from our servers. When the phone is unlinked from the car, the car link, sign-in code and company details are cleared from the app. A phone is unlinked when someone signs in to that car on another phone, when the office issues a new car key, or when a company manager unlinks it on the phone. Being signed out or blocked by the office does not unlink the phone. The phone's own settings, such as language, text size, ringtone and navigation app, stay on the phone, along with a device ID and a few small markers (for example, that the terms were accepted). Uninstalling the app or clearing its data removes everything. If a company manager chose to stay signed in to manager mode on the device, that office session is also kept on the device until the manager signs out of it.

Passenger app. The passenger app keeps your saved places and preferences on your phone. Signing out or deleting your account does not remove them. To remove them, uninstall the app or clear its data in your phone's settings.

8. Changes

SmartCabPro may update this policy from time to time. The latest version is always available at smartcabpro.com, with its version number and effective date shown at the top.

9. Contact

Privacy Requests
admin@smartcabpro.com

Technical Support
support@smartcabpro.com

Mailing Address
SmartCabPro LLC, 971 US Highway 202N #6809, Branchburg, NJ 08876, United States

10. Version History

• Version 1.2 — November 2, 2026. Records kept after a driver or car is removed; security records; voicemails on SmartCabPro's own line; manager mode's kept session; a 45-day answer.
• Version 1.1 — September 12, 2026. Step-by-step deletion for riders, drivers, staff, callers and companies, what is kept and why, device data.
• Version 1.0 — July 9, 2026. First published.