SMARTCABPRO LLC · Version 1.1 · Effective July 29, 2026 (v1.1 expands Payments & Refunds — card payments, tips, cash choice)
These Rider Terms of Use ("Terms") govern the use of the SmartCabPro Passenger App and related services.
By creating an account, booking a ride, or using the Passenger App, you agree to these Terms.
SmartCabPro LLC develops and provides software that enables independent Transportation Providers to manage transportation services.
SmartCabPro is not a transportation company.
SmartCabPro does not:
Transportation services are provided solely by the independent Transportation Provider that accepts your ride request.
You accept these Terms by:
Electronic acceptance has the same legal effect as a handwritten signature where permitted by applicable law.
You represent that:
You are responsible for:
You may not share your account with others unless the Platform specifically supports shared or family accounts.
The Passenger App allows you to submit ride requests to participating Transportation Providers.
Submitting a ride request does not guarantee that a driver will accept or complete the request.
Ride availability depends on factors such as:
Estimated pickup and arrival times are estimates only.
Actual arrival times may vary due to traffic, weather, road closures, driver availability, or other factors beyond SmartCabPro's reasonable control.
Where fare estimates are displayed, they are estimates only unless your Transportation Provider expressly guarantees fixed pricing.
Actual fares may vary based on:
Passengers may cancel rides in accordance with the cancellation policies established by the applicable Transportation Provider.
Cancellation fees may apply where disclosed before or during the booking process.
Passengers agree to:
Transportation Providers may refuse service where permitted by applicable law.
Passengers agree to pay all applicable fares, taxes, tolls, waiting charges, cancellation fees, tips (if any), and other charges established by the Transportation Provider.
Paying by card. Where card payment is available, your fare is charged for a ride that is in progress or completed, at the amount entered by your driver or the Transportation Provider's staff under the provider's pricing. Card payments are processed by Stripe, Inc. on Stripe-hosted payment pages — SmartCabPro never sees or stores your card number. The payment goes to your driver's payment account; SmartCabPro receives a small platform service fee from the fare portion.
Tips. Tips are voluntary. 100% of your tip goes to your driver — SmartCabPro charges no platform fee on tips.
Paying cash. You may choose to pay in cash instead. Cash payments are handled directly with your driver under the Transportation Provider's policies; Stripe and SmartCabPro are not involved in cash transactions.
Receipts. For card payments, your payment confirmation comes from the Stripe payment page; the app also shows your paid status for the ride.
Refund requests should first be submitted to the applicable Transportation Provider — they set the fare and provide the ride, so they can resolve most issues fastest.
If you believe a card charge is incorrect and the Transportation Provider has not resolved it, you may also contact your card issuer. Card disputes are handled between you, your card issuer, Stripe, and the driver's payment account under card-network rules.
SmartCabPro may assist in facilitating communication regarding disputes but is not a party to the fare transaction and is not responsible for refund decisions made by the Transportation Provider unless SmartCabPro directly collected the payment and applicable law requires otherwise.
Passengers should:
The Passenger App is not an emergency service.
Do not use the Platform to request police, fire, ambulance, or other emergency assistance.
Passengers may submit ratings, reviews, and feedback.
Feedback should be truthful, respectful, and based on actual experience.
SmartCabPro or the Transportation Provider may remove content that is fraudulent, abusive, defamatory, discriminatory, unlawful, or otherwise violates these Terms.
SmartCabPro is not responsible for property left in vehicles.
Passengers should contact the Transportation Provider through available communication channels to report lost items.
Recovery of lost property cannot be guaranteed.
Passenger information is processed in accordance with the SmartCabPro Privacy Policy.
Information may be shared with the Transportation Provider only as reasonably necessary to complete the requested transportation service.
SmartCabPro provides software that facilitates ride requests.
SmartCabPro is not responsible for:
Nothing in this section limits liability where it cannot legally be excluded.
Passengers agree to:
Repeated or serious violations may result in suspension or termination of the passenger account.
SmartCabPro or the applicable Transportation Provider may suspend or terminate a passenger account where reasonably necessary due to:
SmartCabPro may update these Rider Terms from time to time.
Material changes may require passengers to review and accept the updated Terms before continuing to use the Passenger App.
Technical Support
support@smartcabpro.com
Legal & Privacy
admin@smartcabpro.com
These Rider Terms are governed by the laws specified in the applicable Platform Service Agreement, except where mandatory local law requires otherwise.
These Terms become effective upon electronic acceptance or first use of the Passenger App after they are presented.