SMARTCABPRO LLC · Version 1.4 · Effective November 2, 2026
These Driver Terms of Use ("Terms") govern your use of the SmartCabPro Driver App and related services.
By logging into or using the Driver App, you agree to these Terms.
The Driver App is software provided by SMARTCABPRO LLC.
SmartCabPro is not your employer, transportation company, fleet operator, dispatch company, or supervisor.
You provide transportation services only through the Transportation Provider that has authorized your account.
Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and SmartCabPro.
You accept these Terms by:
Electronic acceptance has the same legal effect as a handwritten signature where permitted by law.
You represent that:
Your driver account belongs to you but is managed by the Transportation Provider that authorizes your access.
Your Transportation Provider may activate, suspend, or request deactivation of your account.
SmartCabPro does not suspend or deactivate driver accounts on a company's behalf. It may disable access to the software itself for security, billing or terms-of-use reasons (Section 28).
Your Transportation Provider keeps a file on you in the Platform. It may include:
Questions about your work, pay or status go to your Transportation Provider.
The Driver App is intended solely for authorized transportation-related activities.
You agree to use the Driver App only for lawful purposes and in accordance with these Terms and your Transportation Provider's policies.
You are responsible for:
The Driver App assists your work but does not replace your professional judgment.
Safety comes first.
You must always comply with applicable traffic laws and avoid interacting with the Driver App in a manner that creates an unreasonable safety risk.
Where possible, use hands-free features or interact with the application only when it is safe to do so.
Office and passenger messages may take over the screen. Read or reply only when your vehicle is safely stopped. Never read or type while driving, and always obey New Jersey's hands-free law (N.J.S.A. 39:4-97.3) and all other distracted-driving laws.
The Driver App keeps the screen on while you are signed in.
Holding the SOS button for two seconds sends a silent alarm to your company's office staff only. The alarm shows your name, your car and your live location, updated every few seconds, until the office closes it. Staff record how and by whom the alarm was closed.
The Driver App and SmartCabPro do not contact 911 or the police. Call 911 yourself whenever you can.
SmartCabPro does not watch, receive, answer or act on SOS alarms. The software only carries the alarm to your company's own office staff. Whether anyone sees it, and what is done about it, is entirely your Transportation Provider's responsibility. SOS depends on your phone, its battery, GPS, a working data connection, and on office staff being signed in and looking at the screen. Delivery is not guaranteed and can be delayed or fail. Never rely on SOS as your way of getting help — call 911.
SOS does not let anyone listen in. Deliberate false alarms may be treated as misuse under your Transportation Provider's policies.
You agree not to:
You are responsible for maintaining a compatible device with sufficient:
Some features may not function correctly if your device does not meet minimum requirements.
The Driver App downloads and applies updates to its content automatically when it opens, without asking. Versions provided outside the app stores may ask your permission to install new versions. The Driver App reports its installed version and your device's screen size to your Transportation Provider.
If you downloaded the Driver App from the Apple App Store or Google Play:
While you are on shift, the Driver App collects your device's location — including when the app is running in the background and when your device's screen is off or locked.
Location and an online signal (about every 30 seconds) continue for your whole signed-in shift, including when you are on Break or Busy and when the screen is off. They stop when you tap End shift, sign out, are signed out automatically (Section 8), close or swipe the app away, another driver signs in on your car, or the office signs the device out.
While you are parked, the Driver App re-sends your position about once a minute.
A persistent notification (Android) or the location indicator (iPhone) shows while this is happening.
The Driver App records the time of each location fix and whether location services are on, off or without signal, and reports this to the office. You cannot sign in while your device's Location switch is off.
If location is lost for about two and a half minutes, or you turn Location off, you leave your zone line and receive no trip offers until location returns; you then rejoin at the back of the line. On Android devices, each time you turn the Location switch off on shift is recorded on your driver record and shown to your company's managers, and your company may set a rule for it: nothing more, a hold until a manager lets you back, or a hold for a number of hours (Section 28).
Your last known position stays visible to the office while you remain signed in.
Your car's approximate position (without your name) may appear on your company's passenger map while you are free. A passenger who has booked with you sees your car's position and car number.
This collection supports transportation services while you are actively working for your Transportation Provider.
Background location may be used for:
Location collection is intended only to support the operation of the transportation service.
Background location collection is tied to your working status.
Location collection runs from the moment you sign in to a car until your shift ends in one of the ways listed in Section 16. It does not run while you are signed out.
Depending on your device and the features enabled by your Transportation Provider, the Driver App may request permission for:
Microphone and Bluetooth are asked for at sign-in together with the other permissions, so the office can help a driver through them. Permissions are requested only to support Platform functionality. Some features may not operate if required permissions are denied.
GPS accuracy depends on many factors outside SmartCabPro's control, including satellite coverage, buildings, tunnels, weather, device hardware, and network conditions.
Accordingly, location information may occasionally be delayed or inaccurate.
When you tap navigate, the trip address opens in the navigation app you choose (such as Google Maps, Waze or Apple Maps). That app works under its own terms and privacy policy. You use it by your own choice and at your own risk.
Location and operational information are processed in accordance with the SmartCabPro Privacy Policy.
The Transportation Provider may access information reasonably necessary to manage dispatch operations, monitor active drivers, review trip activity, and administer its business.
Your Transportation Provider may have an AI phone agent that answers its phone line in its name, books and cancels rides for callers, and transcribes those calls. The AI does not dispatch trips, does not decide which car gets a job, and makes no decision about you. A trip booked by the AI reaches you the same way as any other trip.
AI-generated information is intended to assist operations and should not replace professional judgment.
The company radio is an optional feature. It is off for every company until your company's manager turns it on, and the manager or SmartCabPro can turn it off at any time. If your company's radio is on:
The radio is not an emergency system and never replaces SOS or 911.
Drivers agree to:
You may revoke certain device permissions through your device settings.
However, if required permissions are disabled, some or all Driver App functionality may be unavailable.
The Driver App may only be used for legitimate transportation services authorized by the Transportation Provider.
Drivers agree not to:
Trips are offered automatically under rules your Transportation Provider chooses (zone order, closest car, or both, within a set distance), and only to devices that are currently online with location on.
SmartCabPro does not guarantee any number of trip offers.
Tapping Request on a waiting call is an acceptance. If you are within range, the job may be assigned to you after a short window without asking you again; if you are farther away, the office decides whether to assign it to you.
A dispatcher may also call a trip out on the radio and send it to every free car at once (Section 23), or assign a trip to your car directly.
Where your company uses vehicle types, your car's type and seat count are shown with the offer and in the office's assignment lists.
The office sees your distance and estimated time to the pickup, and when offers reached your phone, were seen and were answered.
Depending on your company's settings, declining an offer, ignoring an offer that reached your phone, or being passed may send you to the back of the zone line or add a cool-down; your company sets how many declined or ignored offers in a row do so. Passenger no-shows and cancellations do not.
The office may be alerted if an assigned car has not moved.
Whether the fare is shown to you is your company's choice.
A card sign on a trip means the passenger plans to pay by card, and you collect the fare in the vehicle.
A driver's access may be temporarily suspended or permanently disabled if your Transportation Provider reasonably determines that the driver has:
Where appropriate, the Transportation Provider may investigate the matter before restoring access.
SmartCabPro may disable access to the software itself for security, billing or terms-of-use reasons — for example a compromised account, or an attempt to reach systems you are not entitled to. SmartCabPro does not assess driving conduct, passenger safety, fitness to drive, or compliance with transportation law, and does not suspend drivers on a company's behalf. Those decisions belong to your Transportation Provider.
Your company's manager can suspend you for a set time of up to 90 days, normally with a written reason. While suspended, you cannot sign in, go available, accept offers or be assigned trips. The suspension lifts by itself at the end date, or earlier if a manager lifts it, and a record stays in the company's fleet log (see Section 5).
The GPS rule. Your company may also set what happens if you turn your device's Location switch off while on shift: by default you go to the back of the zone line when location returns; your company may instead hold you off the road until a manager lets you back, or for a number of hours it chooses. A hold made this way is a suspension made by the software under your company's own setting, shows on your screen like any other suspension, and is recorded in the company's fleet log. Your company decides the rule; SmartCabPro does not.
Your Transportation Provider may require your license, insurance, registration and other papers, and keeps them in SmartCabPro so they are in one place. Here is exactly what that means, and what it does not.
What the software does. It stores the documents and expiry dates your company types in or uploads, and shows them back to your company and to you. Photos of papers you take in the Driver App go to your company's private storage; its staff review them and either approve them or send them back with a reason you can read. Papers with expiry dates already in the past are refused at upload. If your company turns on the document check, an expired paper stops you or the car from going available, taking a break or receiving trips, and the Driver App shows you the papers screen until the paper is renewed — that check is your company's setting, not ours.
What the software does not do. SmartCabPro does not check whether a document is real, correct, current, valid, or issued to you. It does not contact any authority, insurer or agency. It does not know about any paper that was never entered, and it cannot tell that something entered is wrong. If a date is typed in wrongly, or a document is missing from the system altogether, the software has no way of knowing and will say nothing.
Reminders are a convenience, not a safeguard. At your first sign-in each day the Driver App may show papers that have expired or will expire within 15 days, and your company may send its own reminders inside the Driver App. A reminder may be late, may be wrong because the information given to us was wrong, or may not appear at all — because of a date nobody entered, a phone that was off, a lost connection, or a fault in the software. Never rely on SmartCabPro to tell you that a document is expiring. Keeping your license, insurance, registration and any other paper valid is yours and your company's responsibility, exactly as it was before this software existed.
We are not responsible for documents. SmartCabPro is not responsible for any license, permit, insurance policy, registration, inspection or other document — for its validity, its expiry, its renewal, or for any fine, penalty, loss, suspension or claim arising from one being missing, expired, incorrect or unlawfully used.
You can use it, or not. These reminders are offered to help. Your company chooses whether to use them, and nobody is required to. Using the software is not a substitute for your own records.
If your Transportation Provider enables it (it is off by default), its manager can sign in with office credentials, never with your code, on the device you use, including a shared car tablet. The manager can then manage drivers, cars, papers, dues and trips and view the live fleet map. A manager may choose to stay signed in on that device; the office session is then kept on the device until the manager signs out of it. An open manager screen returns to the driver app after 15 minutes without use, and every opening and locking is logged with the device.
Your Transportation Provider may record dues or lease payments for your car (amount, method, note, staff member and time). It may text a receipt to the car owner's phone, or to your phone if the dues are billed to you. SmartCabPro does not collect or hold these funds. Any dispute about them is between you and your Transportation Provider.
Drivers acknowledge that:
Questions regarding employment or contractor status must be directed to the Transportation Provider.
Insurance. SmartCabPro provides no insurance of any kind to anybody. It does not insure vehicles, drivers, passengers, staff or companies, and it provides no motor, liability, health, life, disability, occupational-accident or workers' compensation coverage. Every vehicle used with this software must carry whatever insurance the law where it operates requires, arranged and paid for by its owner or its company. SmartCabPro does not verify that any such insurance exists, is valid, or is adequate, and takes no part in any claim.
We do not check anyone. SmartCabPro does not screen, vet, interview, train, supervise or run background checks on drivers, and does not verify anyone's license, permit, medallion, driving record, vehicle insurance, registration or the roadworthiness of any vehicle.
Accidents and injuries. SmartCabPro is software. It does not drive, carry passengers, maintain vehicles, or run an office. SmartCabPro is not responsible for any accident, collision, injury, illness, death, damage, loss or theft — whether it happens in a vehicle, in an office, on the street, or anywhere else — and whether it involves a driver, a passenger, a member of staff, or anyone else. Responsibility for what happens during a journey, in a workplace, or in a vehicle sits with the people and companies involved, and with their insurers.
SmartCabPro is provided as it is. It can contain mistakes, show wrong or out-of-date information, run slowly, lose a message, miss a reminder, or stop working for a while. It depends on phones, batteries, GPS, mobile networks and outside services, none of which SmartCabPro controls.
People using it can make mistakes too. A dispatcher can send the wrong car, type the wrong address, or read something wrongly on a screen. A driver or a passenger can enter something incorrectly. SmartCabPro shows what it is given; it does not check whether that is right.
Every decision made while using this software is the decision of the person or company making it. SmartCabPro does not guarantee that the software is available, accurate, uninterrupted or error-free, and is not responsible for any loss arising from an error, a delay, an outage, a missing message, or a mistake made by anybody using it.
Drivers remain responsible for:
Nothing in the Driver App overrides applicable laws or safe driving practices.
To the fullest extent permitted by applicable law, SmartCabPro is not responsible for:
These matters remain the responsibility of the Transportation Provider and the driver as applicable.
Driver access may end if:
Termination of Driver App access does not affect rights or obligations that arose before termination.
The Driver App does not process ride payments. A card sign on a trip means the passenger told your company they plan to pay by card; you collect the fare in the vehicle with your own or your company's equipment, outside SmartCabPro. Cash fares are handled the same way. SmartCabPro holds no ride money, charges no fee on fares or tips, and is not a party to any fare.
Fares, tips, receipts, refunds and any dispute about a payment are matters between you, your passenger and your Transportation Provider under its policies.
SmartCabPro may update these Driver Terms from time to time.
Material updates may require drivers to review and electronically accept the revised Terms before continuing to use the Driver App.
These Terms are written in English. The Driver App may show its screens, including the agreement screen, in another language for your convenience; the English text of these Terms is the agreement.
Questions regarding these Driver Terms may be directed to:
Technical Support
support@smartcabpro.com
Legal & Privacy
admin@smartcabpro.com
Questions about your work, pay, suspension or account status should go first to your Transportation Provider.
Mailing Address
SmartCabPro LLC, 971 US Highway 202N #6809, Branchburg, NJ 08876, United States
These Driver Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of laws principles, except where the law of the place where you work gives you rights that cannot be taken away by agreement.
These Driver Terms become effective when the driver first accepts them electronically or first uses the Driver App after being presented with these Terms.